Jacquie’s Artisan Soaps
Jaundrells Studio
BH25 6AY

Email: Jacquie@puresoapiness.co.uk

Terms and Conditions

These conditions shall apply to all sales transactions between Jacquie’s Artisan Soaps (Jacquie’s Artisan Soaps) and the purchaser placing an order with Jacquie’s Artisan Soaps for the manufacture and/or supply of any goods.

We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Jacquie’s Artisan Soaps reserves the right to amend their Terms and Conditions at any time; if changes are made, we will post a notice of any such changes on the website. We suggest that you revisit the Terms and Conditions from time to time to review any changes.

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1. Purchasing Goods

When purchasing goods on this website you agree that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects and does not refer to any other person. Should your personal information, such as contact details, change, then you are requested to inform us (Jacquie@puresoapiness.co.uk) before any further orders may be taken. Likewise, the customer is expected to provide accurate, current and valid payment details that correspond to the customer alone and not another individual.

Payment for items (retail customers) is currently through Paypal, a secure online payment method. Payment for wholesale customers is via Bank Transfer.

2. Pricing and description of goods

Prices for goods on the website are as quoted; VAT is not charged on any item. Cost for delivery and standard packaging will be added at checkout. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We endeavour to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error or supplier changes. The customer will be informed of price changes accordingly.

We attempt to be as accurate as possible when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, reliable, current, or error-free.

Whilst every effort is made to accurately describe products on the website, the photographic image is only a general representation of the product. All items are handmade in small batches and, as such, there may be slight variations between individual soaps and soap batches in terms of colour, pattern, scent and texture, none of which will affect product quality. Jacquie’s Artisan Soaps reserve the right to make a change to a design.

3. Care of soap and precautions

Once purchased, soaps should be stored in a cool, dry place out of direct sunlight, until use. After each use, the soap should be placed on a free-draining soap dish clear of standing water, to allow it to dry out. Failure to do this may cause the soap to become very soft.

Where possible, natural colours are used. Although highly unlikely, it is possible that these may cause staining of pale fabrics.

The soap is for external use only.  Should any irritation occur, please discontinue use.

As with all new products, it is advisable to check on a small area of skin before main use. Some essential oils contain potential allergens that may cause adverse reactions in some individuals. Mother’s to be should check ingredients before purchase. Allergens are clearly stated on the website and the product labelling in accordance with current EU regulations.  If a customer has a known sensitivity to an ingredient or allergen, it is their responsibility to check the ingredients list of the product prior to purchase.

Nut allergies:
All our soaps contain at least one ‘nut’ oil: they all contain shea nut butter (Butyrospermum parkii) and some contain additional nut oils such as sweet almond oil.

4. Packaging

Jacquie’s Artisan Soaps will try to use recycled boxes, envelopes and packaging and will aim to keep packaging to a minimum, both in terms of cost to customer and amount of packaging used. As far as is possible, plastic packaging is not used. We would encourage our customers to reuse or recycle their packaging for the benefit of the environment.
As far as possible, we seek to reuse packaging material to help reduce our impact on the environment; this includes the outer container.

5. Delivery:

We promise to ship to you in a safe, secure and reliable manner and to deal promptly with any concern you may have regarding your order.

We will make every effort to despatch orders within 3 working days of receipt; in most instances, orders will normally be dealt with within 24 hours. Proof of despatch will be obtained by Jacquie’s Artisan Soaps and will be available upon request.

There are currently two options for delivery:

        1. Royal Mail (orders up to 2kg packaged weight)

Standard delivery for parcels with goods with a value below £35 will be Royal Mail second class mail providing a 2-7 day delivery service within the UK mainland. The cost will be £3.50.
Orders over £35 will be sent free of charge but Jacquie’s Artisan Soaps reserve the right to send by a courier service. For more higher order value a signature will be requested and it is the purchaser’s responsibility to ensure a recipient or nominated representative is present to sign for the delivery. Tracking information will be supplied by the courier.

General information re: delivery

Jacquie’s Artisan Soaps does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

a) exercise your right of cancellation; and 
b) address any intended cancellation or complaints to the correct place of business.

If you have not received the entire order within one week, please contact Jacquie’s Artisan Soaps as soon as possible.

If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.

Jacquie’s Artisan Soaps accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery.  It is the customer’s responsibility to check that delivery address details are entered correctly when placing the order.  Failure of delivery due to incorrect address being supplied is not the responsibility of  Jacquie’s Artisan Soaps; a replacement / refund will not be issued if the fault lies with the customer in this respect.

We currently only ship to mainland UK.